LINKfire began as a man with a red van, working from a rented tin garage, in 1998. With strong customer service ethics, a dedication to helping people, and the ability to given his customers the solutions they were seeking, Alistair Nicoll quickly grew his client base, and continually sought to be an active member of the Fire Protection Services industry. Rather than sit back and wander through as a businessman, Alistair was driven to make a difference.
It’s that drive and determination that now sees LINKfire servicing over 7000 properties across Victoria.
The company now employs over 70 staff, and all technicians are FPAS Trained.
What began as a small business is now a tower of strength and Alistair is highly respected for his passionate involvement in educating and training others, so that the regulations for providing fire and essential services maintenance (across all areas) become more stringent. In an age where safety and compliance is so incredibly important, Alistair firmly believes that there needs to be a more rigid system in place, where companies involved (as providers) must employ and utilise specialist technicians who are well-versed and educated about regulatory measures. The time is coming where this will be the case, in the near future, and that’s where LINKfire is already two steps ahead of their competition.
“It’s always been my vision to give better service and to demonstrate my commitment to excellence – right from the very beginning of starting LINKfire as a business. Gone are the days of everything having to be processed manually. We now have a completely paperless system that makes it easy for our clients. Our clients are valued as busy people, and we take it to the next level by continually upgrading our services with the latest in technology, and by increasing our service offerings, and making sure that we don’t just do it well – we strive to do it better than the rest. By listening to and anticipating the needs of our clients, we value-add. But on a whole other level, we train our staff to the highest possible degree, and see that they reach FPAS Accreditation. And everything we do means that our clients enjoy their contractless partnership with LINKfire, because we give responsive, reliable and ‘real’ solutions in a way that is easy to manage through our online information portal. Our aim is to always bring you transparency and consistent customer service, with the client experience always front of mind.”
And for Alistair Nicoll, it’s been that way since he began in his little red van all the way back in 1998.